Conducting online survey's made easy by Survey Monkey

Interesting class reflection                                                                                                                                23 May 2017 LBS 708

About Survey Monkey:


Most of us who work or worked in libraries or any other public service department will know how vital is customer service. Once in a year, customer service must be measured by conducting surveys that will provide the public a chance to voice their satisfaction or dissatisfaction or even recommendations about the service provided to them.
For the first time I heard about a free software that can make your life easy when it comes to that crucial time of your work, that is Survey Monkey. In a nutshell, survey monkey  is a free online survey software and questionnaire tool. It provides programs that include date analysis, sample selection, bais elimination, and data representation tools. Below, is very brief steps on how to use this amazing software, I have also tried it yesterday:

Step 1: Sign up for your free account

Step 2: After drafting your survey questions, click where it say Create Survey

Step 3: Use the examples of survey or start your survey from scratch

Step 4: If you started from scratch, name your survey

Step 5: Now start typing your question in and answers. You can also select if you want your question to be multiple choice, open ended, or closed ended questions.


After completing your survey, you can send the link to the respondents via e-mail, easy like that.




Example:
https://www.surveymonkey.com/create/?sm=cMTwZpNEVBBVVXgqFCTzPIoybPOc4NTZhBMJMTVuKLY_3D